Welcome to STRGHT On-line Store: 

The following is a reference of terms and conditions that STRGHT deems
applicable to any orders placed on our website. Shopping on-line with STRGHT
commits you to these terms and conditions so, please read them with care.

We will always strive to provide you with quality products, service and great pricing.

Payment Method:
We accept Visa, MasterCard, American Express and Discover as well as PayPal and PayPal's eCheck. All online payments are processed via PayPal's secure checkout system.

Turnaround time:
All made-to-order boards will ship within 7 - 10 business days from the date of the order.
All in-stock orders placed Mon.-Fri. ship in within 2 business days.

  • Orders that are submitted after the 2:00 p.m. P.S.T. cut-off time will be processed the next working business day. (Excluding Holidays)
  • Orders that are submitted over the weekend will be processed the next working business day

Shipping:
Our standard freight carrier is FedEx

All merchandise is inspected and packaged with care before shipping.

NOTE: All international orders are subject to pay their countries duties and taxes, STRGHT does not include these in the freight cost.


Claims:
All claims for shortages, errors, damage or other non-conformities of the merchandise must be made within five (5) business days from the receipt of merchandise.  Call or email our office during the hours of operation.
Toll Free: (866) 671-2759
Hours of Operation:
Mon.-Fri. 7:30 a.m. - 4:30 p.m. P.S.T.

Returns:
All merchandise must be inspected within forty–eight (48) hours of delivery.
Customer has five (5) business days from the receipt of delivery to request a refund.

Refunds:
A refund will be issued in the full amount, only when the merchandise has been returned back to STRGHT during the timeline stated and in the original state of purchase.

Customer has five (5) business days from the receipt of delivery to request a refund.
Call our offices during the hours Mon.-Fri. 7:30 a.m. - 4:30 p.m. P.S.T.
Toll Free: (866) 671-2759

The funds will be returned back to your Pay-Pal account once we have received the merchandise you are requesting to be refunded.

Backorders:
Out of stock items are subject to a delayed shipment. You will be notified via e-mail or phone of the status. A partial shipment may be sent before the complete order is fulfilled however, the order will not be processed until instruction has been provided by the customer to do so.
In the event a partial order is shipped with the customers consent, the additional freight charge will not apply unless, an expedited service is requested and differs from the original requested form of shipment. At that point, the difference will be charged.

Pricing:
All prices are subject to change without notice. Items in your cart will always reflect the current list price unless merchandise is on sale for a period of time.
If for some reason, we come across an incorrect price, STRGHT will adjust the price and notify you before the order has been shipped. We will await a confirmation to continue process your order.

Sales Tax:
California customers are responsible for any additional district tax over the base rate of 7.5%.

Discounts:
Discounts advertised are limited-time offers and may not be combined with any other discount or coupon advertised. Some discounts may be limited to quantities, see restrictions that may apply in advertisement.

Coupon:
Coupon codes advertised are limited-time offers and may not be combined with any other discount or special advertised. Some offers may be limited to quantities, see restrictions that may apply in advertisement.

Changes to your order:
Changes to your order will require a New Order to be placed.
Orders that have been entered and have gone through the shipping process cannot be changed and must go through the Returns and Refunds process.

Customer Service Care:
STRGHT chooses to communicate with customers regularly via e-mail, phone and or mail. This allows us to provide the customer his/her requested services in regards to matters concerning your account.

Electronic Communications:
When you visit the STRGHT on-line store or send e-mails to us, you are communicating with us electronically. We will communicate with you by e-mail or by posting notices our web-site.
You may receive the following communications from us:
Follow-up e-mails regarding the shipping status of your order.
Newsletter / specials
Updates on product changes


Maintaining Your Account:
When using our online store you are responsible for maintaining the privacy of your account and password.
You also, are responsible for any activities that may happen when using your account or password.

Reserve the Right:
STRGHT reserves the right to refuse service to anyone; we can terminate accounts, cancel and revise orders to our discretion.
STRGHT does not sell to minors unless the purchaser is accompanied by a parent or guardian.

International Business:
STRGHT is servicing international accounts through Pay-Pal.